Incident Management Awareness - Part I - CS/004/01
OBJECTIVES
What You Will Learn
- Brief about Incident and Incident Management (IM)
- Incident Management Objectives
- What is a Security Incident Management?
- Incident, Problem, and Service Request
- Incident Management Key Concepts
- Incident Management Process and ITIL
- Incident Management Process Workflow Examples
- Incident Management Process
- Incident Management Process Steps Discussed in Detail
Enjoy our sample video!
WHO THE COURSE IS FOR?
Every Employee, Manager and Management Personnel
COURSE CONTENTS
Incident management (IM) is a key component of any business resiliency program. The primary focus of IM is to restore the normal operations and services as quickly as possible after an unforeseen event. IM is the process of managing the life cycle of all incidents with the objective to ensure smooth business operations with minimal to no downtime.
The IM programs are designed to train the employees and professionals to develop a better understanding about incidents and how they impact businesses. The program is in three parts. IM Part I is for all employees to help them understand their roles and how quickly an incident can escalate to become a major issue if not managed properly. The employees will learn key concepts, understand different terminologies, etc.
The course is designed to ensure employees understand the importance of acting quickly and to make sure they are aware of the basic requirements. The course includes knowledge tests as users progress through the training.