Root Cause & Corrective Action Analysis - 1 Day

OBJECTIVES

• A solid understanding of the discipline of Root Cause Analysis
• An understanding of various tools and methodologies used to achieve effective problem solving
• Knowledge of basic problem solving principles and tools such as PDCA, variation, fishbone diagrams, and “5 Why” analysis
• Understanding of the benefits of a team approach to problem solving
• An understanding of the need for clear knowledge of the organizations defined processes, their sequence and interaction to achieve true corrective action of problems

WHO THE COURSE IS FOR?

This course is designed to train individuals in the tools and techniques necessary to perform effective corrective actions within their organization.

COURSE CONTENTS

The ISO 9001 Standard tasks organizations to ensure that personnel performing internal auditing activities are skilled in problem solving techniques. This course relies on short presentations followed by group case studies to introduce a variety of problem solving tools including:

• Team Building/Problem Solving
• Process Definition
• Cause and Effect Analysis
• Failure Modes and Effects Analysis (FMEA) and 5-Why analysis